Civil Rights Notice to Patients
CARD complies with all applicable Federal civil rights laws and does not discriminate on the basis of race, color, disability, sex, national origin or age. CARD shall not exclude or treat anyone differently due to race, color, disability, sex, national origin or age.
ASSISTANCE FOR DISABILITIES
CARD provides aids and services free of charge to our patients and their families who have disabilities in order to communicate effectively with us. This can include the following:
- Qualified Sign Language interpreters and
- Written information in other formats (large print, Braille, audio, accessible electronic formats etc).
ASSISTANCE FOR LIMITED ENGLISH PROFICIENCY (LEP)
CARD provides language services free of charge to our patients and their families whose primary language is not English or those who otherwise have Limited English Proficiency (LEP). Such services may include:
- Qualified interpreters or
- Information written in other languages
COMPLAINT PROCEDURE FOR PATIENTS
If you feel have been discriminated against in any way or you were not properly provided the above services, you may file a grievance or complaint.
You may file an informal complaint with CARD by contacting our Compliance Supervisor at the below information or by following up with the Operations Manager at your local clinic. You can file a grievance in person or by mail or email.
Center for Autism & Related Disorders
Attn: Compliance Dept.
21600 Oxnard Street Suite 1800
Woodland Hills, CA 91367
You may also file a formal civil rights complaint directly with the US Department of Health and Human Services, Office for Civil Rights, electronically through their Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail and/or phone:
US Dept. of Health and Human Services
200 Independence Ave.
SW Room 509F, HHH Building
Washington, DC 20201
1-800-868-1019; TDD 1-800-537-7697